Frustrated & Shocking Service

<p>On the 3rd of January 2017 I went to Centurion Standard Bank. I spoke to my personal banker Roslyn Schoeman about some issues I have been experiencing on my account. When I left I was promised calls would be logged and I would be contacted and provided with feedback.</p> <p>It is with regret that i write this post as I am now tired of sending emails requesting feedback from Roslyn Schoeman and cc'd her supervisor Ncedisile Sithebe who promised to follow-up. If Roslyn isnt off ill she isnt at work. As much as I appreciate I'm not her only client and she is busy during the day, I sometimes wait for over a day for a response or as in this case I have just been ignored. </p> <p>I have in the meantime opened an account with FNB and will be taking my business over to them from the end of February after being with Standard Bank for many years. The credit facilities I'm getting from FNB are way less than I have at Standard Bank.</p> <p>When i call the Prestige line I get told to contact my personal banker / go into a branch. I happen to go into the branch at Centurion Mall and sat and watched as the staff in the bank chit chatted while the reception area filled up waiting for clients to be assisted. Even the Prestige Banker was too busy to assist me. This was also reported and no feedback given.</p> <p> </p>