1 reviews | Active since Aug 2020
Frustrated - SBSA Home Loans
I have a homeloan with standard bank. For the last 9 years bond instalment included homeowner insurance premium. Last months when I needed to lodge a claim against homeowner insurance I was told I do not have insurance cover. I then contacted homeloan dept and they confirmed that homeowner insurance premium was indeed debited, however it was never paid across to SBSA insurance. I then requested for the insurance to be cancelled and the premiums I have paid for the last 9 years to be refunded. upon my request standard bank, removed the cover premium from monthly installment but have since been sending me from pillar to post when it comes to refunding the premiums that were debited. I get different version of truth everytime i contact their contact centre to follow up.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
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Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and resolved accordingly.
Kind regards
Complaint Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and resolved accordingly.
Kind regards
Complaint Resolution Centre
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