1 reviews | Active since Nov 2021
Frustrated Prestige Client
The struggle with Standard Bank continues, and it’s been nothing short of exhausting.
My next RCP debit order is due to go off on 15 June 2025, and despite numerous requests, I’ve still not been able to change the debit order details. After several failed attempts via online and phone channels, I was eventually told to go to a branch in person. In 2025, this is completely unacceptable.
Standard Bank closed a lot of their branches, and I now have to spend hours in a long queue at one of the few remaining branches—just to update basic information. And let’s not forget, I’m paying R250 a month for a Prestige Account. What exactly am I paying for?
To make matters worse, I am still struggling to close my current account. Again, I’ve been told that I must go to a branch to do this. Why is this not possible online or through secure communication with your call centre?
Standard Bank staff, you are trying far too hard to get rid of your clients—and congratulations, you've succeeded this time. I just want to close my current account and change my RCP debit order details. The less I have to deal with *********** Standard Bank staff, the better.
I expected efficiency, service, and convenience. Instead, I’ve received the opposite.
We sincerely regret that we were unable to provide you with the assistance you required.
Please rest assured that we are continuously striving to enhance our clients’ experience, and we appreciate your feedback.
It is important to us to not lose you as a client, and we want to ensure your concerns are addressed.
We will escalate this matter to our Private Banking team for further review and assistance.
Kindest regards,
Standard Bank Hello Peter Team
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We sincerely regret that we were unable to provide you with the assistance you required.
Please rest assured that we are continuously striving to enhance our clients’ experience, and we appreciate your feedback.
It is important to us to not lose you as a client, and we want to ensure your concerns are addressed.
We will escalate this matter to our Private Banking team for further review and assistance.
Kindest regards,
Standard Bank Hello Peter Team
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While I’m extremely grateful for his assistance, it’s incredibly disappointing that I had to escalate to this level—and publicly complain—just to be heard. This is not how banking in 2025 should work, especially when paying for a “Prestige” account.
It’s also concerning that I still haven’t been given any explanation for why my banking profile was flagged in the first place. The lack of transparency and communication remains a serious issue. That said, I’ve now closed my current account and will settle my RCP and credit card in the next few days.
After that, I’ll finally be done with Standard Bank and their poor service.
Thank you again to Morake for doing what so many others couldn’t—or wouldn’t
While I’m extremely grateful for his assistance, it’s incredibly disappointing that I had to escalate to this level—and publicly complain—just to be heard. This is not how banking in 2025 should work, especially when paying for a “Prestige” account.
It’s also concerning that I still haven’t been given any explanation for why my banking profile was flagged in the first place. The lack of transparency and communication remains a serious issue. That said, I’ve now closed my current account and will settle my RCP and credit card in the next few days.
After that, I’ll finally be done with Standard Bank and their poor service.
Thank you again to Morake for doing what so many others couldn’t—or wouldn’t