MICY
Melanie Ivy Chan Yan

1 reviews | Active since Jun 2018

29 Jun 2018, 17:57

FRUSTRATED! INFURIATED! LOOKING FOR A DIFFERENT BANK!

Completely unimpressed. I wrote a review / complaint on here yesterday, and in response Standard Bank provided a contact number and email address for me to use to have my stated problem resolved. I called the number this morning, spoke to three different people and then the phone was put down on me. I am phoning from the UK AT MY EXPENSE! I called back and was told that the line is bad and to provide a contact number. I attempted to give the Standard Bank representative my number, but when it became clear to them that it was an international call, I was told to email them. I then emailed Standard Bank all of the details required to rectify the error on my account, and I have not received any reply. I am stranded in the UK with no funds due to Standard Bank changing my registered address, without my knowledge, to an address which is unknown to me. I cannot begin to express how upsetting this is for me. I am sick to my stomach. FIX IT NOW Standard Bank.

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Replies (3)
Standard Bank
Standard Bank's reply30 Jun 2018, 02:20
Official

Thank you for posting your comments.

Your matter was escalated accordingly we will revert to you as soon as possible.

Kind regards

Thoko Kubheka

Complaint Resolution Centre
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MICY
Melanie Ivy Chan Yan's update02 Jul 2018, 13:23
Reviewer Update
After receiving no response or action from Standard Bank following numerous phone calls, email and negative reviews on HelloPeter, I contacted them again this morning and was put through to the ***** Department. My issue seems to finally have been resolved by a lovely, polite, professional lady named Nhlanhla Mtshali. Thank you Ms Mtshali!
Standard Bank
Standard Bank's reply09 Jul 2018, 15:31
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 3rd of July 2018.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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