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Pearl M

1 reviews | Active since Oct 2024

04 Nov 2024, 17:06

Frustrated, disappointed and fed up

After writing a review last week, because of the bad service ,They responded saying that they will contact me and still i have not heard anything from anyone,this is pathetic. Why don't they specify who they priorities because this is absolutely not normal at all! I'm so frustrated and disappointed .I wish I had chosen a better bank ! I mean I cannot be writing complaints every week and explain all the time,this is absurd really.

Contact:+***0

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Replies (3)
Standard Bank
Standard Bank's reply04 Nov 2024, 17:08
Official
Good day Pearl.

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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Pearl M's update04 Nov 2024, 17:54
Reviewer Update
I received the same reply last week , fullfil your promises please!
Standard Bank
Standard Bank's reply04 Nov 2024, 18:08
Official
Good day Pearl,

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
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