MB
Madniah B
1 reviews | Active since Jun 2020
28 Jul 2022, 13:05
FRUSTRATED
Here I am again! FED UP FRUSTRATED! My moms card was blocked, we went into the bank to have it unblocked, they had an issue with the card and replaced it with a new one. The branch manager advised that they will reverse the bank card fee (THIS WAS MONDAY 18 JULY) which has still not been done. Also you security questions on the phone is ridiculous, my mom answered all the questions correctly yet she failed it LOL its an actual joke. She hasn't worked for years, she does not own property in Limpopo, does not have any clothing accounts (THIS IS THE SECURITY QUESTIONS SHE WAS ASKED)
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
28 Jul 2022, 13:20Hello Madniah Brown
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We have escalated your complaint and feedback will be provided to you.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We have escalated your complaint and feedback will be provided to you.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply28 Jul 2022, 13:20
Official
Hello Madniah Brown
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We have escalated your complaint and feedback will be provided to you.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We have escalated your complaint and feedback will be provided to you.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
MB
Madniah B's updateReviewer Update
28 Jul 2022, 13:24I have to inconvenience my mom and myself again due to the LACK of service. I would love for my mom to close her Standard Bank account but that will just be a headache. No use escalating because today will be the last day that i will be dealing with Standard Bank.
MB
Madniah B's update28 Jul 2022, 13:24
Reviewer Update
I have to inconvenience my mom and myself again due to the LACK of service. I would love for my mom to close her Standard Bank account but that will just be a headache. No use escalating because today will be the last day that i will be dealing with Standard Bank.
Standard Bank's replyOfficial
28 Jul 2022, 13:48Hello Madniah Brown
We apologize that this has been an unpleasant experience and we wish to be given the opportunity to turn this around.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
We apologize that this has been an unpleasant experience and we wish to be given the opportunity to turn this around.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply28 Jul 2022, 13:48
Official
Hello Madniah Brown
We apologize that this has been an unpleasant experience and we wish to be given the opportunity to turn this around.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
We apologize that this has been an unpleasant experience and we wish to be given the opportunity to turn this around.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
29 Jul 2022, 11:00Good day Madnaiah Brown
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply29 Jul 2022, 11:00
Official
Good day Madnaiah Brown
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***