JD
Julie D
1 reviews | Active since May 2021
16 Jul 2025, 20:17
frustrated customer if Standard Bank
very disappointed client. had 3 *****ulent transactions made on my credit card. the Bank had declined my request to re imburse R27 000. 3 transactions in foreign currency on e commerce. they claim in their way of investigating that I authorised these transactions. very disappointing indeed - 40 years a customer with an excellent credit rating. even the CEO declined my case.
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Standard Bank's replyOfficial
16 Jul 2025, 20:48Dear Julie D,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team ***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team ***
Standard Bank's reply16 Jul 2025, 20:48
Official
Dear Julie D,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team ***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team ***