FRUSTRATED CUSTOMER

I have been receiving emails, since January 2022, and sms's from "SBMAC" requesting that I share my vehicle insurance details. At first the emails would instruct me to submit my documents within 3 days to ensure compliance. Now they are demanding that I submit my car insurance details before 25 March 2022, as I failed to adhere to previous requests.

Today (29 March 2022) they sent an email stating that they have "opened a car insurance on by behalf" of which a premium of "R 2772,48" will be debited from my account. How the hell is this possible???

I've been calling Standard Bank since the first email received and till today, and none of its staff can verify these emails. As a loyal Standard Bank customer, I feel they are failing me in this regard.