Frustrated consumer whose rights has been violated not getting any help😡

Good day Standard Bank

I have been trying to locate my loan that according to Standard bank it was handed over to Nimble groups.

I was affected with the pandemic in 2020 and lost my job luckily I managed to find a job, upon finding a job i was paying both my loans on a monthly basis diligently and managed to close one loan.

The problem started when i checked my credit profile with Experian only to find that I'm listed as a Default payer. This has affected my credit profile in a negative way.

I contacted Standard bank to get clarity on what is going on and was advised by an agent called Sunday Makana that my account was handed over to Nimble groups and he also gave me a contact number to call them.

I contacted Nimble groups and after being transferred from one department to another I was advised they cannot find a record of my name on their system.

However I contacted Standard Bank again and was advised they will escalate my matter to the legal department to Stephen Nkosi and they will contact me with the information on Friday 8th of April but up to now I haven't received any feedback.

My concern is that Standard bank never actually gave me any notice that there are going to hand me over more-over lists me as a default payer even though I make payments on a monthly basis.

In terms of NCA, they are actually in breach of my consumer's right as my credit report shows that I do not make any payments of which I have never missed any payments even though some months I have even paid more.

I have tried to send emails to Standard bank slot of times but none of them are answered or even some kind of feedback.

The irony of the matter is I'm not running away from my debt and was willing to pay it but noone seems to be assisting me at all.

I have records of all these payments and calls made to both Standard bank and Nimble groups