Frustrated client

I app**** for a term loan on Monday evening using my cell phone banking app. I received an email with a contract stating that my term loan has been approved and I must send 3 months bank statement and payslip to *** in order for them to conduct verify my income and employment details at which confirmation of those 2 does not even take 2 days. On normal circumstances to apply for term loan and for the money to be deposited in the account is immediately on the atm or when on the call with the sales department. I tried this way thinking that it is the same way like when applying on the phone or atm. Upon my application I stated that I'm applying for this with emergency purposes. I buried my mother 3 weeks back and I have to make outstanding payments. I called their call centre yesterday and was transfered ro the sales department at which they couldn't assist further due to the contract I already received from their online department. They escalated the matter and send an email to their online department and still no feedback has been received or any point of communication for heaven sake. This kind of loans are there to assist is when we have emergencies but this people take all the time they need to assist client who are in need. Please assist asap. I don't understand why standard bank treating my application this way, I'm their valued client, I have open so many accounts with them and I always pay on time, I don't have any account that is in arrears with this bank. Please attend to my request. Thanks Lebo