TM
Tshepang M
1 reviews | Active since Dec 2018
14 Dec 2018, 18:32
Frustrated client
Car payment claim delayed for two months. No decision taken whether approval or not. No effective communication with me from the insurance. I have provided everything thing they have asked for but yet my claim is not processed. I got accident on the 28th of October and the car was written off.
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Replies (2)
Standard Bank's replyOfficial
18 Dec 2018, 10:14Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Standard Bank's reply18 Dec 2018, 10:14
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
TM
Tshepang M's updateReviewer Update
19 Dec 2018, 11:08The standard bank car Insurance decided to take my case to some external assessor company without my knowledge. The terms and conditions of that decision where never communicated with me. Every time I call standard bank car Insurance for help, I was told the guy by the name of Siboniso is the one in charge of my case but that guy never communicates with me and once I spoke to him he was so rude and very *********** in addressing customers. On the 16th of Dec I called the external assessor company to request for their company details, and the guy by the name of Tshepo Msidi refused to give them to me but yet tells me they are busy with my case. He also refused for me to speak to the manager first time I was asking him. Tshepo is *********** and also does know how to address customers. I am even reconsidering standard insurer on my property because I am not happy at all their service is poor. This case should have ended long time ago.
TM
Tshepang M's update19 Dec 2018, 11:08
Reviewer Update
The standard bank car Insurance decided to take my case to some external assessor company without my knowledge. The terms and conditions of that decision where never communicated with me. Every time I call standard bank car Insurance for help, I was told the guy by the name of Siboniso is the one in charge of my case but that guy never communicates with me and once I spoke to him he was so rude and very *********** in addressing customers. On the 16th of Dec I called the external assessor company to request for their company details, and the guy by the name of Tshepo Msidi refused to give them to me but yet tells me they are busy with my case. He also refused for me to speak to the manager first time I was asking him. Tshepo is *********** and also does know how to address customers. I am even reconsidering standard insurer on my property because I am not happy at all their service is poor. This case should have ended long time ago.