Frustrated by Standard Bank

Item: Standard Bank
Rating: 1
Author: Thabani N

I am extremely dissatisfied and frustrated by Standard Bank Vehicle and Asset finance. A while ago I could no longer pay for my vehicle as I lost my job and the account was handed over with a judgement loaded on my credit report. I since have settled the debt in August 2018 and it’s almost a year later and have not received any communication from them regarding this matter. In the last 4 months I have been sent from pillar to post trying to get a settlement letter from them, the JHB office says my account is with their CPT branch and the CPT office tells me the matter is being handled by JHB office. This is not helping at all even after I managed to get direct contact people to assist me. I am very angry, I guess this is why I moved all my banking away from them ages ago!!

Helpful (0)

Replies (5)

Standard Bank's replyOfficial

05 Jul 2019, 12:40

Dear Thabani
Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
***

Standard Bank's reply05 Jul 2019, 12:40

Official

Dear Thabani
Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
***

Thabani N's updateReviewer Update

08 Jul 2019, 18:29

It’s more than 48hrs later and have not received a single call from a consultant at Standard Bank’s Complaint Resolution Centre as per their reply. I wonder if this was a genuine reply or an automated response.

Thabani N's update08 Jul 2019, 18:29

Reviewer Update

Thabani N's updateReviewer Update

10 Jul 2019, 21:58

Still no response from Standard Bank, I got an automated response on my email communication with them that the person who is supposed to help me is not available!!! Surely as a big organization lmy query should be directed to someone else even the team leader to ensure a quick response.... It seems my reviews here are also not helping!!! Still frustrated

Thabani N's update10 Jul 2019, 21:58

Reviewer Update

Standard Bank's replyOfficial

12 Jul 2019, 11:56

Dear Thabani

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***

Standard Bank's reply12 Jul 2019, 11:56

Official

Thabani N's updateReviewer Update

12 Jul 2019, 12:37

Hello Clint

Thank you for your involvement in this and the assistance extended by you to ensure closure. I hope my review will allow your organization to improve in attending to similar matters in the future.

I am extremely excited that this has been resolved.

Kind Regards,
T. Ngcobo

Thabani N's update12 Jul 2019, 12:37

Reviewer Update