Frustrated by lack of service

2months.. 2 months now..not counting the other 2years that has already passed, waiting for a document to be signed. I get sent from pillar to post for this... I've been patient but this is starting to **** me off, everywhere I go (standard bank) they give different information..like no one has a clue as to how to assist me... I was an employee for standard bank for over five years and never did I not communicate with the client about the progress of a query or anything, I always made sure that a logged query is attended to. How is it that I'm not getting the same service I offered to your clients???

I have documents from Liberty (a subsidiary of Standard bank no less) that needs to be signed, that simple, but it has become a nightmare to get it done.

I'm not the "type" to complain but the lack of commitment, communication and limited of information from your team is really appalling. I didn't even have a Hello Peter account, today I decided to vent because of the frustration this has brought to me.

All I want is to get these documents signed and not much I can do but complain and hope that my plea doesn't fall on deaf ears. I hope you see this and treat it urgency