FRUSTRATED BEYOND IMAGINATION!!!!!!!! ANGRY CLIENT!!!!!!!
CLAIM NO. 771582 RECEIVED
I have my building insured with Standard Bank, i called in on a Saturday 18 May 2019 and requested for a claim on my motor gate which gave up due to weather damages. i cannot recall the agent name but he said that someone would contact me on the Monday. No one contacted me on Monday, so I decided to call in ... of course holding on for me than an hour with no luck of contact... eventually sent an email on the 28 May 2019 to ********** where i did receive a response asking me for my ID or policy no. I sent all my details and waited AGAIN... sent countless of emails and tried calling with no luck AGAIN!! I am beyond frustrated as I am now wondering does Standard Bank give a damn about their clients safety or satisfaction????????? It is absolutely ridiculous considering the crime rate in this country that i have to wait for approval on such a small claim. I can only imagine the treatment on bigger claims... and now even considering to move to my private insurers!!!!!
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
*** *** (fax)
***