nC
nadiya C

1 reviews | Active since Mar 2014

19 Feb 2021, 20:10

Frustrated banling with standard bank

I did an eft to FNB on monday. Today is friday Funds are not clesred. I have called . More then 5 times . 2 callsxwere almost sn hour long. No outcome . No cleared funds. Im still waiting for them to return the call. They said 1:30 today . I assumed in the afternoon. But maybe they ment tonight. So now all my stock is on lockdown coz the company never get the funds. They cant trace the funds n if they can they surley not letting me knw. To male matters worst at about 3 they stop letting me use my app. Its not allowing me to log in . So i rry google . O i can't log in there either. So now im waiting .no funds . No stock. N phone call bills for over 2 n half hours .so i need to foot all these bills for a mistake they made. N we have double checked the acc numbers every time i called. Waiting forever

0
Replies (2)
Standard Bank
Standard Bank's reply20 Feb 2021, 00:44
Official
Dear Nadiya Carrim

Thank you for posting your comment. 
  
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.

We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
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nC
nadiya C's update20 Feb 2021, 07:11
Reviewer Update
This seem like an automative reply. With no personal touch.
With no actual solution and neither any commitment to assit with all my cost incured or even give me back my money. We will just wait for their computer to reply again