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Katlego L

1 reviews | Active since May 2017

18 Jan 2023, 14:43

Frustrated

I am properly frustrated with the service I am getting from Standard Bank. On Monday morning I called the customer service to ask them to link my RCP to my cheque account and I was told to go to the branch as they were getting an error. I went to the branch and the same error persisted. The consultant also did not understand why I was referred to the branch. A service ticket REQ***. Today I spent so much time being transferred from 1 department to another, getting disconnected and finally when someone comes on to help she is still referring me to the same branch where the ticket has not been resolved. What is it that's so difficult with linking???

0
Replies (7)
Standard Bank
Standard Bank's reply18 Jan 2023, 14:47
Official
Dear Katlego

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter will be investigated . 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards, Standard Bank Hello Peter Team *** 
Standard Bank
Standard Bank's reply19 Jan 2023, 09:32
Official
Dear Katlego

Please advise which branch you visited in order for us to submit an urgent escalation and advise how they need to assist in linking your account. 

We will await your feedback. 
 Kindest regards, Standard Bank Hello Peter Team *** 
KL
Katlego L's update19 Jan 2023, 10:07
Reviewer Update
Nicolway in Bryanston
Standard Bank
Standard Bank's reply19 Jan 2023, 10:15
Official
Hello Katlego

We appreciate you giving the reply. We will escalate the situation. Please wait for a call from the branch staff to set up a meeting to fix the issue.

Kindest regards, Standard Bank Hello Peter Team *** 
KL
Katlego L's update19 Jan 2023, 13:17
Reviewer Update
Kindly advise on the turnaround time. I am super inconvenienced.
Standard Bank
Standard Bank's reply19 Jan 2023, 13:22
Official
Hello Katlego

The matter has been referred to the branch they will be in contact with you. We have requested that they make contact with you to schedule an appointment to remediate this issue. 

Please await a call from the team. 
 Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank
Standard Bank's reply19 Jan 2023, 15:23
Official
Hello Katlego

We have received confirmation that the matter has been resolved. Thank you for allowing us to assist in getting the matter attended to. 

We appreciate your continues support in banking with us. 

 Should you need any further assistance, we’re always here to help. 

Kindest regards, Standard Bank Hello Peter Team ***