GG
Givas G
1 reviews | Active since Nov 2013
13 Dec 2023, 15:35
FRUSTRATED
On the 8th of December I went to Windermere center branch.I went there to change the way I receive my OTP.I receive my OTP via sms but since I was traveling I won't be able to access my sms soI wanted to receive my OTP via email the last who assisted me told me that everything was changed.I was going to receive my OTP via email.Now I have travelled I just noticed that nothing was changed and I need to pay my bills and I can't do that. I am very disappointed and frustrated at the same time.
FRUSTRATED
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
13 Dec 2023, 15:40Hi Givas
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply13 Dec 2023, 15:40
Official
Hi Givas
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
13 Dec 2023, 16:02Hi Givas
Please note that we need to reach out to you on the recorded line to authenticate you.
Please let us know when can we contact you.
Kindest regards, Standard Bank Hello Peter Team***
Please note that we need to reach out to you on the recorded line to authenticate you.
Please let us know when can we contact you.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply13 Dec 2023, 16:02
Official
Hi Givas
Please note that we need to reach out to you on the recorded line to authenticate you.
Please let us know when can we contact you.
Kindest regards, Standard Bank Hello Peter Team***
Please note that we need to reach out to you on the recorded line to authenticate you.
Please let us know when can we contact you.
Kindest regards, Standard Bank Hello Peter Team***
GG
Givas G's updateReviewer Update
13 Dec 2023, 17:45Initially I wrote to you telling you that I am out of the country I am not reachable on my number and your response is you want to call me on the same number I am.telling I am.not reachable.I am out of the country .So u cannot help me...USELESS BANK.****ED OFF RIGHT NOW.I AM.STUCK NOW I can't transact.Anyway did you read to understand or you read to reply?
GG
Givas G's update13 Dec 2023, 17:45
Reviewer Update
Initially I wrote to you telling you that I am out of the country I am not reachable on my number and your response is you want to call me on the same number I am.telling I am.not reachable.I am out of the country .So u cannot help me...USELESS BANK.****ED OFF RIGHT NOW.I AM.STUCK NOW I can't transact.Anyway did you read to understand or you read to reply?
Standard Bank's replyOfficial
13 Dec 2023, 17:53Hi Givas
Please note that we have sent you the email. Please reply with the details so that we can be able to assist further.
Kindest regards, Standard Bank Hello Peter Team***
Please note that we have sent you the email. Please reply with the details so that we can be able to assist further.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply13 Dec 2023, 17:53
Official
Hi Givas
Please note that we have sent you the email. Please reply with the details so that we can be able to assist further.
Kindest regards, Standard Bank Hello Peter Team***
Please note that we have sent you the email. Please reply with the details so that we can be able to assist further.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
14 Dec 2023, 16:23Hi Givas
Thank you for taking our call. As per our discussion today 14 December 2023 we will contact you tomorrow to check if you managed to active the OTP via email.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team
Thank you for taking our call. As per our discussion today 14 December 2023 we will contact you tomorrow to check if you managed to active the OTP via email.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team
Standard Bank's reply14 Dec 2023, 16:23
Official
Hi Givas
Thank you for taking our call. As per our discussion today 14 December 2023 we will contact you tomorrow to check if you managed to active the OTP via email.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team
Thank you for taking our call. As per our discussion today 14 December 2023 we will contact you tomorrow to check if you managed to active the OTP via email.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team