Frustrated at Standard Bank's total disregard for Customer Service / Support

After numerous attempts to get an available private banker assigned to me liaising with the Head of the Division (Mr Thabethe) as well as many other customer service consultants (Mr G Bila) etc ... , I am astounded at the lack of customer care and support from Standard Bank. As a private banking client I had no option but to raise my concerns and frustration on the 30 October 2024 , Ticket [#***] on Hello Peter. Despite a partial resolution of my issues, I am disappointed to note that I still have not had a private banker assigned to me. Is this the level of customer care and support that Standard Bank offers to private banking clients ? I shudder to think what the nature of "customer service" is for Standard Bank customers in general, or whether such service is forthcoming at all ?