Frustrated and very damn angry

I reported a ***** case with Standard bank in 2021. When I spoke to this guy he told me to get statements and email it to the ***** department. I unfortunately work from home and I could not print my statements. I then went to work one day printed the statements and decided to kill two birds with one. I went to Standard bank Southgate and at the same time I fixed my ATM pin and spoke the lady that assisted me. She advised that I call the ***** department and give them all the information. How could I give more that one transactions. I spoke to the manager and they blocked my Credit card last year. I unfortunately couldnt follow up and call as I have been busy from Monday through to Sunday 24/7 and didnt have the time to call or even message. I know I am at fault as well. What makes me even more mad, I called on the 22 May 2023 and thought I has another ***** case on the hands. The guy advised that he put a temporary block on my account and if I find the slips which I gave to a third party I can call again and they will uplift it. I called them on the 25 May 2023 and ask them to uplift the account. Later that day I wanted to recharge my moms cell with data but unfortunately I could because it gave me an error. No at any stage did anyone of the consultants advice that it will only be available the following day that i can access my account. THis is things that ****ed me off. I reported a ***** case and no-one at the bank followed up, yes I should have but that tells me what I am dealing with. I have been with the bank for more than 20 years and this how they treat clients or people. Don't care attitude. Spoke to a lady yesterday and advise her what happened to me and she advised that I call and report the ***** case again. I tried calling now at 17.24 and was again transferred from pillow to post now I ask you with tears in my eyes what must I do to get some sort of service. I am getting so tired and damn frustrated. I had no choice but to now send this message. ALl my data has now been used holding for WHAT????????????????????????????????????????????????