1 reviews | Active since Apr 2014
Frustrated and highly disappointed in Standard Bank
I have been trying for the past 15 days to get my one-time password sent to my email address instead of my cellphone number that no longer exists. I have been to my local branch 4 times and they have sent in the request for the change. They have even received email upon email confirming it has been done, but when I log in to my internet banking, the OTP is sent to my non-existing number. I also emails internet banking support and they asked me for some details, which I provided, but still nothing. I have updated all my details at standard bank, but still I’m not receiving the OTP. I need to get access to my internet banking urgently and I am at the point of closing my account if this is not resolved today
Dear Christiaan
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Christiaan
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Christiaan
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Christiaan
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Christiaan
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Christiaan
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***