Frustrated and exasperated

Good morning

I’d like to complain about the fact that I have already made arrangements with Standard Bank for my two outstanding loans to pay and the attorneys used for these accounts are brooks & luyts and Kwande attoneys.

Imagine the frustration and exasperation I felt when I received a threatening email, no call, from Daly stating that I wi be receiving a summons.

This is horrible client service since I’ve already explained this to a Standard Bank employee and she assured me that my accounts are now mated and correctly managed.

I am appalled by the lack of communication and understanding of whomever it is who allocates these accounts to the lawyers because I was assured that my accounts will remain with the aforementioned lawyers.

I expect a call from a manager urgently because according to my understanding I’ve been keeping up with all my payment arrangements.

Regards