Frustrated and desperate

So I made an urgent loan on Friday 31/07/2020.. and the consultant who helped me assured me that the cas would be paid to me by COB that Friday. Needless to say, I never received it. I thought to myself, perhaps I should give it some time, I left it until Monday 03/08/2020 midday, still no payment received,.. so I tried to get hold of them and whilst on the call i kept saying hello but no one answered and that was it,.. luckily I thought okay I’ll try again today 04/08/2020, so I managed to speak to someone but instead of helping me, she says because my application started online their normal call center can’t help me and now I need to email online escalations so it can be escalated,.. at this point my frustration is reaching next levels so I tell her to escalate and then she just goes silent on the line,.. now that’s when I lost it, she doesn’t validate my concerns or anything, no ****ing empathy,.. so I don’t know, I guess they will only help me once I’m dead,..