frustrated and angry

<p>the is an unauthorised debit order that came out of my cheque account ,i called the bank this morning to reverse this debit order , the consultant Mbali Majozi said security questions have changed and i agreed because i thought this question where of relevance , i was asked if i own a company and my answer was no because i do not own one i was asked if i made payments to jet or edgars 11 years ago i mean really,seriously ? i am suppose to now think 11 years back transctions ?and because of this answers i failed the security checks and automatically i cannot be assisted ,</p> <p> </p> <p>i am utterly dissapointed and frustrated and i will be moving from this bank immediately , i have had just about enough</p> <p> </p> <p> ********** </p> <p>rachel</p>