Frustrated

I am Totally Depleted!! I have been a loyal customer of standard bank for the past seven years. I app**** for my RCP to be increased via my banking app on Monday. The RCP was approved with a agreement sent to me. I was requested to send through my latest payslip for verification which I subsequently did. I followed up the next day by contacting the call center as to when the funds would be paid. No assistance was given I was told to wait 24hrs. Sense then I have called various numbers and been sent from pillar to post. On call waiting for an hour only to be transfered at least four times and still NO ONE IS ABLE TO ASSiST ME AS TO WHEN I WILL RECEIVE THE FUNDS !!