MM
Maqu M

1 reviews | Active since Jul 2014

21 Sept 2015, 09:23

FRUSTRATED

I have a building bond with standard bank, for the past six months or so i have emailed, faxed and faxed documents saying the house is complete. I have even offered to deliver the documents but until I now I am not getting any joy regarding this matter. As a result I cannot start paying my bond, I am busy paying interest. Each day I call I get told its being attended to. I had an assessor here more than once. I am tired of waiting for the process to be completed. It takes normally 3 days and now its six months or more. All I need is to get final payment then start paying my bond. I am tired of calling the call centre.<br>

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Replies (1)
Standard Bank
Standard Bank's reply22 Sept 2015, 08:41
Official
Hello azande,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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