frustrated

A debit order payment went off my account on saturday the 30th of May and i immediately called standard bank call centre 2 have them reverse it as i had no arrangement with the company to take funds off my acc. I was told it would take 2 working days and since it was a saturday my querry was to be dealt with by wednesday . I called on wednesday nyt and i was told my query was still within the sla and i was supposed 2 wait till the next day. I called again thursday and spoke 2 Michael dont remember the name of the department who promised 2 escalate this to the right department and promised me that by friday the money would have been paid back. I called again on friday arnd 4pm after i had not received the sms notification as promised and was told the same story i was told from wednesday. It seems like besides being apologetic which doesn't soothe the situation or help me get my money back noone has a clue about what is going on at your call centre. It seems like the only time i can get help from you is when i go via hello peter which is why im here complaining