FRUSTRATED!!

I went to Industria branch at the begining of January 2018 to do something as minor as adding a beneficiary on my savings account. I was then OFFERED a cheque account, and after the consultant explained the benefits to me- I agreed. I sat at the branch for almost 2 hours filling in paper work. During those 2 hours I probably confirmed about 10 times that I need my cheque card delivered to the WOODMEAD branch because I work in this area. Later on that week, they asked me to come in to sign documents, I took a DAY OFF FROM MY JOB to go to Industria branch, which I didnt mind doing as I thought that was the final step.

2 weeks later I receive an sms that my card is at the INDUSTRIA branch! I email the consultant who assisted me, he apologizes and says he will send the card to Woodmead. 5 weeks later I email him again as I had no word from them. He says they shred my card but he will order a new one and have it delivered to the woodmead branch.

I thought the rollercoaster ride had ended, but guess what? I receive a sms yesterday stating that the card is ready for collection again at the INDUSTRIA branch!!

WHAT IS THE MATTER???????????? WHAT MUST I DO TO GET MY CHEQUE CARD DELIVERED TO WOODMEAD AS I REQUESTED????????

I AM NOT GOING TO TAKE A DAY OFF WORK AGAIN TO GO TO INDUSTRIA AND COLLECT IT!

ITS BEEN 2 MONTHS!!!

I submitted my cheque account details at my work HR department in January, and because I had not received my cheque card, I went and changed it back to my savings account. And guess what?? I had to go change my details at HR AGAIN today!!!

This is totally unacceptable!! This is causing me alot of unnecessary challenges when it comes to me finances [salary, debit orders etc]!!! I did not want to post a review online, but I just cant see to get assisted, whether I go into the branch personally, speak over the phone, or send multiple emails.

I SINCERELY HOPE THIS WILL RESOLVE EVERYTHING!! !!!!!PLEASE!!!!!!!!!!