CP
Claudia P
1 reviews | Active since Aug 2016
04 May 2023, 11:16
Frustrated
I’ve asked for my app to be reactivated and it hasnt for the last 2 months. I have since gone onto debt review and I’ve asked my account to be closed but it hasn’t been closed and now it’s raking up costs with debit orders that aren’t going through… I feel so frustrated!!!
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
04 May 2023, 11:19Dear Claudia
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 May 2023, 11:19
Official
Dear Claudia
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
05 May 2023, 13:54Dear Claudia
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 May 2023, 13:54
Official
Dear Claudia
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
CP
Claudia P's updateReviewer Update
05 May 2023, 14:01Good day,
I don’t understand why the team would say this has been resolved because I haven’t received any communication that this query has been resolved.
I am still waiting to hear back from someone at Standard Bank.
The worst service ever!!!!
I don’t understand why the team would say this has been resolved because I haven’t received any communication that this query has been resolved.
I am still waiting to hear back from someone at Standard Bank.
The worst service ever!!!!
CP
Claudia P's update05 May 2023, 14:01
Reviewer Update
Good day,
I don’t understand why the team would say this has been resolved because I haven’t received any communication that this query has been resolved.
I am still waiting to hear back from someone at Standard Bank.
The worst service ever!!!!
I don’t understand why the team would say this has been resolved because I haven’t received any communication that this query has been resolved.
I am still waiting to hear back from someone at Standard Bank.
The worst service ever!!!!
Standard Bank's replyOfficial
05 May 2023, 14:23Good Day Claudia
Thank you for taking our call.
Please be advised we have managed to resolve your concerns.
Kindly look out for an email from one of our service champions.
Warm Regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Please be advised we have managed to resolve your concerns.
Kindly look out for an email from one of our service champions.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 May 2023, 14:23
Official
Good Day Claudia
Thank you for taking our call.
Please be advised we have managed to resolve your concerns.
Kindly look out for an email from one of our service champions.
Warm Regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Please be advised we have managed to resolve your concerns.
Kindly look out for an email from one of our service champions.
Warm Regards
Standard Bank Hello Peter Team
***