Fruad transactions and the Standard Bank rep**** to me sort this nonsense on my own my

I refer to your complaint you logged on the Hello Peter website and would like to apologise for the delay in resolving this matter.

We have done a thorough investigation into this matter with regards to the card debits going off from your account. The branch manager managed to trace the company (NS Debt Management) and called them on *** and spoke to a lady by the name of Thobeka and she did clarify that once an agreement has been made between the customer and the debt management company the customers card and pin will validate the debit order to go off as per contractual agreement depending on the term. Thobeka then advised its true the bank cannot reverse the debit order and you would need to go to your nearest branch so it can be explained.

From what Thobeka advised, there is a contract in place between yourself and their company and you would need to take this up with them directly in order for them to assist with the matter. The website address is www.nsdebt.co.za in order for them assist you with this matter.

I do apologise for not being able to assist but as the ban is a third party, they will not provide us with any information and therefore you will have to address this with the company directly.

Honesty Standard Bank Complaints Department has failed me as loyal clients to them. What a very poor respond from the Biggest Bank.

This means that our monies are not safe anymore with Standard Bank.