GA
Gugu A
1 reviews | Active since Sept 2015
11 Apr 2022, 14:55
Fruad case in limbo
31 March I opened a ***** case with STD bank. the very friendly consultant said till will take 3-6 working days. I called back on Tues and was informed it was still within the given timeline, which i understood. i call back again today and was on hold for 1hour 45 minutes and i'm being informed my query was only logged last Thursday 7 April and i have to wait 10 days... what's the truth here.
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Standard Bank's replyOfficial
19 Apr 2022, 12:09Hi Gugu. Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We have raised your concerns and have been assured that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards.
Standard Bank Help Centre
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We have raised your concerns and have been assured that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards.
Standard Bank Help Centre
***
Standard Bank's reply19 Apr 2022, 12:09
Official
Hi Gugu. Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We have raised your concerns and have been assured that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards.
Standard Bank Help Centre
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We have raised your concerns and have been assured that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards.
Standard Bank Help Centre
***