Frozen funds on my banck account(Stanadard Bank

My name is Lucky Kozathi a Standard Bank client on the 30 September 2020 a transfer of R34 060 was made on my account (***) by Ms Yutong Y Gong who is a Standard Bank client(***7) through the banks app.

But the bank had blocked the fund for withdrawal eve though I've been at the Nelspruit Riverside branch assisted by Jan Venter since on the 07 October 2020 and he had sent emails and also spoken to them but till today no assistance. On the 13 October I was called by a lady from the ***** department***) to get details and promised to get back to me also resolve the issue but still nothing. I also have all my deposit slips which were made to Ms Y Gong account as it was for purchasing a car and she refunded me after there was another buyer.

On the 01 October Ms Gong had to go back to China she can be contacted on ***) through what's app voice and text or land line (***0) and all this information was provided to the bank apart from that they also have her email address because she is a Standard Bank client.

Please assist I urgently want my money as being tired of pushed from pillar to post its too long.

Regards

Lucky Kozathi *** ***