Frozen ATM swallowed International Bank Card. No SA funds. No Joy 4 days later!!!

Item: Standard Bank
Rating: 1
Author: baden B

This past Tuesday evening, I presented my UK based Lloyds Bank Card at a satellite Standard Bank ATM in Knysna. The ATM accepted my card, and then froze. After +-2 minutes, the ATM went through a "reboot", but didn't give me my card back. I immediately phoned the Call-Centre, who took all my details (after repeating myself a 1000 times), who advised that someone would contact me within the next day.

I've been to Standard Bank Knysna, 3 times, the last visit taking over 1,5 hours, to no avail. Repeat process, and still no closer to resolving the matter.

It is now Friday, no telephone calls, no communications..... I have no access to funds in South Africa, and Standard Bank still don't know what is going on.

Damned disgrace.

Helpful (0)

Replies (1)

Standard Bank's replyOfficial

03 Jul 2021, 01:52

Hello

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
***

*** (fax)
***

Standard Bank's reply03 Jul 2021, 01:52

Official