Frozen accounts without prior notification

Hi

Two months ago I went to the business bank to make sure that my accounts were FICA compliant. Everything was in order.

On Friday I received a SMS to go to "any bank branch" and bring my ID and proof of residence to reactivate my account because my accounts are no longer FICA compliant. This was without any prior notification.

I have been to two different branches since Friday and not one could assist me.

On Saturday I phoned and received a call back on Monday. I haven't heard from them since after numerous calls and emails with the requested documentation attached. No body answers the phone. No replies to the emails have been forthcoming; no way to know if they have been received.

My account is still locked.

3 weeks ago I got an SMS to say that I have a new business manager (which is in another province and supposedly the only one that can unblock my accounts).

I have been a loyal Standard Bank customer for over 20 years and had a personal relationship with all my bank managers and now there is no one to physically talk to that can help you.