Frozen Account / Pathetic Service!!!!!!

I have no words to describe how utterly frustrated absolutely appalled & totally shocked at the level of service at Home Loans Standard Bank. If you don't know what a telephone is don't work in an environment where you need to make calls If you know what a telephone is but don't know how to use it ask a colleague but please for goodness sake ****** call me. You have frozen my account due to me applying for a second bond and all my funds are in my bond. After ranting and raving on Friday - NOT ONE OF YOU CARED OR RESPONDED OR ACTED. I don't know if this is due to be just blatantly stupid or no interest in your clients - either way it is absolutely pathetic that I have been promised several times that someone from Standard Bank is going to call me - NO ONE DOES - except Lindy today, who I don't believe works in Home Loans as NO ONE KNOWS WHO SHE IS. Give me my money...for once get the ****** paperwork right .. give me the additional bond and I promise you before the year has ended I WILL NOT BE ONE OF YOUR CLIENTS. HOPEFULLY YOU WILL CLOSE YOUR DOORS AS PEOPLE IN SOUTH AFRICA DESERVE MORE THAN WHAT YOU CAN OFFER!!!.