Frozen account due to poor admin

Standard Bank has frozen my account cause they claim they do not have FICA documentation. They did not even notify me.<br> I bought a car August 2014 which was financed through Standard Bank. All FICA requirements were comp**** with then but they claim to not have scanned any of my FICA documents. So now it is my problem to go and resupply them with FICA requirements. Really pathetic Standard Bank you should be ashamed.