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Rene R

1 reviews | Active since Nov 2013

23 Sept 2021, 10:45

Frozen account due to debt review and no assistance from Standard bank - Income now frozen

Good day,

Please can you kindly assist. I have requested previously that my cheque account not be closed as I am unable to change the banking details from where I receive my state pension with the compensation commissioner.

My source of income has now gone into the cheque account and I am unable to make use of these funds. This results in the funds that would be used to pay the Standard bank revolving credit, Standard Bank credit card, Standard bank bond have now all been trapped in the Standard bank cheque account.

I have budgeted to leave the overdraft repayments in that account and transfer out the rest of the repayments for the bond, revolving credit and credit card like I did last month.

As I have been unable to get any joy or assistance from Standard bank in this regard I no longer know what to do? Do you have any suggestions?

Perhaps Standard Bank can debit the bond, RC, CC repayments from the now frozen cheque account as I have no access to those funds due to standard bank and our pathetic government departments who are unable to change a simple bank detail.

I look forward to hearing from you.

Regards Rene Roestorf

0
Replies (2)
Standard Bank
Standard Bank's reply23 Sept 2021, 13:57
Official
Hi Rena

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 
Complaint Resolution Centre
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RR
Rene R's update28 Sept 2021, 08:22
Reviewer Update
If I could give a -1 review for every day that has gone by without reaching a resolve the score would be astonishing! I have received a mail to ask for my details after this complaint/review, I responded immediately to be met with an out of office reply… and I have still not heard anything back… this is just unbelievable… I am going to post my Vodacom billing to show how many calls I have made to Standard bank and not one has been able to resolve this matter… Standard Bank don’t care about their clients at all. Not one bit.

I am now unable to pay my obligations to Standard Bank do you the lack of service and commitment from its staff. Standard Bank gods your money for my repayments is stuck in my standard bank cheque account. Good luck!