Frozen account and shocking service

I received a call stating that I need to update my FICA details, I received the call in the morning then this evening I went to the ATM to draw some money and my account has all of a sudden been frozen. As I was not able to get to the branch within 5 hours my account has been frozen<br> <br> I don't know of anyone that carries their FICA documentation, in case some phones to prove your FICA documentation. <br> <br> Then when I call to understand why my account is frozen I am told that the FICA department have left for the day. I do realise that it was 5 Min's past 5, but no-one could even tell me why I needed to FICA my account which I have had for the past 10 years, and have produced my FICA documents all of 6 months ago