MA
Mikhail A

1 reviews | Active since Jun 2023

03 May 2024, 08:53

Frozen Account

Why is my account still blocked,up to today my account is still blocked i submitted everything long time ago ,I won't do it again, and still up to today I haven't heard once from ***** department or even from your ***** investigators, just unfreeze my account or just release my funds in my account as standard Bank have no right to keep my funds which I have in my account. I am sick and tired of this waiting. I want this fixed ASAP

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Replies (4)
Standard Bank
Standard Bank's reply03 May 2024, 08:57
Official
Dear Mikhail

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologies' for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply08 May 2024, 17:08
Official
Dear Mikhail

Our team has tried reaching out to you on numerous occasions to no avail.

An email has also been sent, kindly review and respond accordingly for our team to further assist.

Looking forward to your response.

Thank you

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply09 May 2024, 15:33
Official
Dear Mikhail

Our team has attempted, but failed, to contact you.

Please let us know the best time to reach you.

Eager to hear your thoughts.


Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply10 May 2024, 15:30
Official
Dear Mikhail

We hope you're well. 

We made three attempts to reach you on your mobile and sadly could not get hold of you. 

We have sent an email so that you can reach out to us at your convenience. 

In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. 

Kindest regards
Standard Bank Social Media Team
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