Frozen account

I wish I could give a negative rating. I am unfathomably disappointed by the service I have received from standard bank , especially from someone who’s been banking with them since I was a teen. Long story short , I received a large amount of funds from a civil case which was finally settled this week. I called standard bank in November and informed them that I’ll be receiving the money , in order to avoid my funds being frozen. I bank with two other banks but was insistent on the money being paid into my standard bank account. Lo and behold, my account was frozen FOUR days after receiving the money. I have since spoken to NINE different Standard Bank agents in the space of 2 days , who all asked me where the moneys from - which I told all of them that it’s from a civil case settlement. Only to be called by the ***** department late at night informing me that they’ve frozen my account for not disclosing where the funds are from. What was the point of telling a total of nine different standard bank employees where the funds are from , and that I have proof thereof, only for my account to still be frozen? Is nobody taking this information down when I speak to them ?. The timing of this can have catastrophic consequences for me as I have financial commitments that have a deadline. I’ve sent ALL the documents requested by the bank , yet my account remains frozen. I honestly can’t wait to close my account, absolutely embarrassing customer service.