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Phumelele M
1 reviews | Active since Jun 2023
15 Jul 2023, 12:03
Frozen account
Hi guys , my account has been frozen for the past 6/7 Months with no communication made to me and when I go to the branch am being told to wait for a call from Standard bank but no one has called me
My account number: ***0 My ID number ***
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
15 Jul 2023, 12:22Dear Phumelele
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply15 Jul 2023, 12:22
Official
Dear Phumelele
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
15 Jul 2023, 12:42Hello Phumelele
We have noted your concerns, due to our Investigators operating hours which are from Monday to Friday 8am to 5pm.
Your matter has been flagged as urgent and our team will provided feedback during our operating hours.
We appreciate your patience.
Warm Regards,
Standard Bank Hello Peter Team ***
We have noted your concerns, due to our Investigators operating hours which are from Monday to Friday 8am to 5pm.
Your matter has been flagged as urgent and our team will provided feedback during our operating hours.
We appreciate your patience.
Warm Regards,
Standard Bank Hello Peter Team ***
Standard Bank's reply15 Jul 2023, 12:42
Official
Hello Phumelele
We have noted your concerns, due to our Investigators operating hours which are from Monday to Friday 8am to 5pm.
Your matter has been flagged as urgent and our team will provided feedback during our operating hours.
We appreciate your patience.
Warm Regards,
Standard Bank Hello Peter Team ***
We have noted your concerns, due to our Investigators operating hours which are from Monday to Friday 8am to 5pm.
Your matter has been flagged as urgent and our team will provided feedback during our operating hours.
We appreciate your patience.
Warm Regards,
Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
19 Jul 2023, 11:11Good Day Phumelele
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Jul 2023, 11:11
Official
Good Day Phumelele
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
PM
Phumelele M's updateReviewer Update
14 Sept 2023, 15:34My mattet has not be resolved and no communication from you guys
PM
Phumelele M's update14 Sept 2023, 15:34
Reviewer Update
My mattet has not be resolved and no communication from you guys
Standard Bank's replyOfficial
14 Sept 2023, 15:37Dear Phumelele
Thank you for flagging this with us.
We will follow up with the agent dealing with this matter. We will be in touch.
Sorry for the inconvenience.
Warm Regards
Standard Bank Hello Peter Team
***
Thank you for flagging this with us.
We will follow up with the agent dealing with this matter. We will be in touch.
Sorry for the inconvenience.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Sept 2023, 15:37
Official
Dear Phumelele
Thank you for flagging this with us.
We will follow up with the agent dealing with this matter. We will be in touch.
Sorry for the inconvenience.
Warm Regards
Standard Bank Hello Peter Team
***
Thank you for flagging this with us.
We will follow up with the agent dealing with this matter. We will be in touch.
Sorry for the inconvenience.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
29 Sept 2023, 07:47Hi Phumelele
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Sept 2023, 07:47
Official
Hi Phumelele
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
PM
Phumelele M's updateReviewer Update
05 Oct 2023, 18:05Hi guy, My mattet has not be resolved and no communication from you guys
PM
Phumelele M's update05 Oct 2023, 18:05
Reviewer Update
Hi guy, My mattet has not be resolved and no communication from you guys
Standard Bank's replyOfficial
06 Oct 2023, 07:03Dear Phumelele
Thank you for getting back to us, we have requested an urgent update be provided on this matter.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for getting back to us, we have requested an urgent update be provided on this matter.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply06 Oct 2023, 07:03
Official
Dear Phumelele
Thank you for getting back to us, we have requested an urgent update be provided on this matter.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for getting back to us, we have requested an urgent update be provided on this matter.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
PM
Phumelele M's updateReviewer Update
30 Oct 2023, 09:19My matter has not be resolved and no communication from you guys
PM
Phumelele M's update30 Oct 2023, 09:19
Reviewer Update
My matter has not be resolved and no communication from you guys
Standard Bank's replyOfficial
30 Oct 2023, 09:29Good Day Phumelele
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Oct 2023, 09:29
Official
Good Day Phumelele
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***