Frozen account

My card was frozen because my father sent me some money and he went to his bank to clarify all his transactions but still my card was nit unfrozen. We went to the bank they called the ***** department and told us to wait for 24hrs and we waited. After 24hrs went to the bank again for the same thing and they gave us the ***** department number so that we call them, and we did. They told us to wait 48hrs we did that. Its been two weeks now the card is not working and we need that money for emergency as our dad sent it for emergency. We are stuck and about to lose a place to stay because of standard bank. We have been going to bed hungry for a long time. We need help guys.