Frozen Account

I've missed the FICA date on my credit card account so my account got frozen. I went to a Standard Bank Branch and gave them my ID and Proof of Residence. They updated my detail and told me my account will be open within 24 hours. That was Monday 16 March 2015. Today 19 March 2015 and my account is still frozen. This is after I called them every day since Tuesday and every day they told me that they fixed the issue and my account will be open within the next 24 hours. This morning (19 March 2015) I called again and they told me there is an error on my account which only their IT department can fix. They told me that the will keep me posted with the progress. I am still waiting :)