1 reviews | Active since Jan 2023
Frozen account
Hello peter,
Good afternoon to you, can you please kindly reach standard bank regarding my blocked account. They have held my funds saying they want to confirm from source and that would take 21 days. I earlier objected and requested that the reverse the funds and open my account but till this moment they have refused to reverse and it is now 21 days of investigation. They sent an sms with reference number saying the matter has been resolved but till this moment they never sent me the outcome of their resolve and nor did they uplift the hold on the account.
My client has made several efforts to reach standard bank and on one occasion standard bank responded confirming that funds have been credited to me but still they refuse to lift hold and do not respond at all. Please help me reach out. Case reference number is ***.
Kind regards Ditebogo sebothoma
We have noted that the team did get in touch with you and give you advice on the 21-day turnaround time. On this issue, we have asked for a follow-up and are expecting a response.
Please take note that our internal procedure and the agent bank are both dependent on the process.
We'll keep you informed on the team's comments.
We have noted that the team did get in touch with you and give you advice on the 21-day turnaround time. On this issue, we have asked for a follow-up and are expecting a response.
Please take note that our internal procedure and the agent bank are both dependent on the process.
We'll keep you informed on the team's comments.