Frozen account

Item: Standard Bank
Rating: 1
Author: ditebogo S

Hello peter,

Last week I wrote a review regarding my frozen account with standard bank and till this moment they have not been able to get Mr kgauta malale to respond as to reasons he is putting my account on hold.

I have spoken with my client who sent the funds and his bank has communicated with standard bank confirming they sent the funds and standard bank foreign exchange department has confirmed to my clients bank that funds has been credited to me but till this moment kgauta malale is still not responding or given reasons why he is still putting my account on hold.

I have emailed my banker again today sending him proofs of communication as received by my client from his bank. As it is my client is not trusting me anymore as to why I am unable to get funds from my account. Please I need you to help me reach kgauta malale to respond to me.

Kind regards Ditebogo sebothoma

Helpful (0)

Replies (4)

Standard Bank's replyOfficial

24 Jan 2023, 07:35

Dear Ditebogo

We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.

We will be taking a closer look and will get back to you shortly.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's reply24 Jan 2023, 07:35

Official

Dear Ditebogo

We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.

We will be taking a closer look and will get back to you shortly.

Kindest regards,

Standard Bank Hello Peter Team

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ditebogo S's updateReviewer Update

24 Jan 2023, 10:43

Neither neither my banker nor kgauta malale has reached me, I and my client overseas have been making efforts to know what is happening but we not making a headway till this moment as kgauta malale has refused to tell us anything and still seating on funds till this moment regardless both banks has communicated and confirmed funds.

Please I want to know if kgauta is alive or dead as it is quit strange a human being will act this way.

ditebogo S's update24 Jan 2023, 10:43

Reviewer Update

Standard Bank's replyOfficial

24 Jan 2023, 10:49

Dear Ditebogo

We have requested the team to make contact with you to keep you posted on this matter. They have confirmed that they are looking into the matter and will advise accordingly.

We truly apologize for the delay.

Regards,

Standard Bank Hello Peter Team

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Standard Bank's reply24 Jan 2023, 10:49

Official

Standard Bank Hello Peter Team

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ditebogo S's updateReviewer Update

24 Jan 2023, 13:02

I have been waiting for your contact for the past 2 weeks and till this moment all I get from you is that they will contact me but nothing

ditebogo S's update24 Jan 2023, 13:02

Reviewer Update

I have been waiting for your contact for the past 2 weeks and till this moment all I get from you is that they will contact me but nothing