MB
Marlene B
1 reviews | Active since Jul 2020
21 Jul 2024, 12:56
Frought account take money for new card
I had frought on my account i phoned them said to me i must go for a card replacement they will not charge me if it was frought then they deduct my last food money R160-00. Now i must be without food this week. I am so sorry i am with standard bank. I will go and close that account as soon as i can.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
21 Jul 2024, 13:05Dear Marlene
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Jul 2024, 13:05
Official
Dear Marlene
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
MB
Marlene B's updateReviewer Update
21 Jul 2024, 13:08Please I don't have food money
MB
Marlene B's update21 Jul 2024, 13:08
Reviewer Update
Please I don't have food money
Standard Bank's replyOfficial
21 Jul 2024, 14:07We will look into this matter and we will be in touch.
Standard Bank's reply21 Jul 2024, 14:07
Official
We will look into this matter and we will be in touch.
MB
Marlene B's updateReviewer Update
24 Jul 2024, 05:59Morning the R160 for the new card is still not refunded.
The case no given over the phone was ***0
And sms
***.
They told me over the phone they will not take the fee for replacement because of the ***** on the account. I wish i never opened a account at standard bank. I will close the account as soon as possible i really battle at the moment. But i have learned my lesson. Not to phone with a problem because what they say and do are not the same. And you have to wait so long for help at the bank. Have a blessed day.
The case no given over the phone was ***0
And sms
***.
They told me over the phone they will not take the fee for replacement because of the ***** on the account. I wish i never opened a account at standard bank. I will close the account as soon as possible i really battle at the moment. But i have learned my lesson. Not to phone with a problem because what they say and do are not the same. And you have to wait so long for help at the bank. Have a blessed day.
MB
Marlene B's update24 Jul 2024, 05:59
Reviewer Update
Morning the R160 for the new card is still not refunded.
The case no given over the phone was ***0
And sms
***.
They told me over the phone they will not take the fee for replacement because of the ***** on the account. I wish i never opened a account at standard bank. I will close the account as soon as possible i really battle at the moment. But i have learned my lesson. Not to phone with a problem because what they say and do are not the same. And you have to wait so long for help at the bank. Have a blessed day.
The case no given over the phone was ***0
And sms
***.
They told me over the phone they will not take the fee for replacement because of the ***** on the account. I wish i never opened a account at standard bank. I will close the account as soon as possible i really battle at the moment. But i have learned my lesson. Not to phone with a problem because what they say and do are not the same. And you have to wait so long for help at the bank. Have a blessed day.
Standard Bank's replyOfficial
24 Jul 2024, 07:09Hi Marlene
Our team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Our team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jul 2024, 07:09
Official
Hi Marlene
Our team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Our team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***