froozen bank account

Been ********ed by standard bank iro of my froozen bank account. Been at the branch on the 03/02/2015 n after supplying all necessary documents they advised if all is in order my account will be open within 4-24hrs. Went to the bank 05/02/2015 my account is still frozen. I explained to the consultant the urgency as I need to access my funds as I am a family man and have responsibilities to attend to. it was12:00pm and she advised that she will let me known by 2pm due to the power failure. But after over hearing her conversation will a consultant from another branch or whom ever my documents was not processed as they were apparently still awaiting the approval from the manager.8hrs later no response. I havent paid my kids school fees, havent purchased groceries Lol we rather go back to old school and not bank at all. If it's not absorbant bank fees its Froozen accounts. Banks are supposed to assist their clients instead they making broken promises. Is standard bank going to supply me with food for my kids and assist me to pay the school fees until they finally sort out the issue. Lol I have money in my account and its not like Im taking loan. STB is not service driven