TS
Tanya S

1 reviews | Active since Aug 2021

04 Nov 2024, 13:31

***** FROM STANDARD BANK ACCOUNT

Two *****ulent debit orders have gone off my bank account on Friday 31/10/2024. I immediately reported itvto my bank and they managed to stop the debit orders and managed to reverse only one of them. Was told to contact STD Bank, as the reference shows that it is, STD Bank, but was a NIGHTMARE, as your emails go unanswered and to get hold of someone on your phone lines, is almost impossible. After a struggle, I spoke to Nkosinathi, who informed me that my bank should provide me with the individuals ID and account number. My bank do not have this info! I gave you all info that they could provide me with, do what you have to, for me to get my money back and stop this person from creating ***** again!!!

Transaction description : Stan Exes S/C Charge Name of person performed debit order: *** Cell phone number : *** R150 per transaction

Email bounce back as undelivered of course and cell phone remain unanswered.

PLEASE SORT OUT URGENTLY.

0
Replies (5)
Standard Bank
Standard Bank's reply04 Nov 2024, 13:54
Official
Dear Tanya

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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TS
Tanya S's update04 Nov 2024, 14:32
Reviewer Update
Standard Bank... I did some digging and I see LOTS of complaints about this exact same ***** happening since way back when. You guys have to sort this out as a matter of URGENCY!!

Contact me ASAP!!
Standard Bank
Standard Bank's reply04 Nov 2024, 16:32
Official
Good day Tanya.

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply04 Nov 2024, 18:30
Official
Dear Tanya

Thank you for taking our call.

We have sent you an email and we will await your response in  order to further investigate on this matter.

Looking forward to your feedback.

Kindest regards 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply11 Nov 2024, 13:44
Official
Dear Tanya 

We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. 

We have sent an email so that you can reach out to us at your convenience. 

In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.

Kindest regards
Standard Bank Social Media Team
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