from pillar to post for 50 minutes

I phoned in to get a settlement letter on my car from vehicle finance, then they said the car is in arrears which it isn't (debit order went off from Absa on 28 Feb 2023). It's 01 Mar today. Then they put me through to "Collections" and Kyle said it is not in arrears and he will put me through to Wendy (back at finance) and the phone kept ringing and a new person picked up the phone and said they can't help me it's in arrears I need to talk to "Collections" and collections then said they can't help me they will put me back onto finance. And then I dropped the call. Ridiculous