From Moving forward to it CAN'T be. Slogans are never right.

I am a bookkeeper and have been fruitlessly trying to help a client get Standard Bank to comply update their system to comply with FICA rules. My client works with a board to facilitate invested funds and ensure these are used to upgrade, give bursaries, support students and build the longevity of their industry. Basically the current directors on the accounts have long since left some have even passed away. So we cannot make adjustment on the account, we cannot access two of the accounts and Std Bank are as helpful as flies at a braai. I have been trying to get the mandates updated for at least a year, but with no luck. The board members are seasoned professionals in their field and find themselves split around the countryside with unusual hours. Standard bank are so rigid in their process that by the time we have all the documents signed the original ones are out of date so we have to begin again. I went into the archives and found emails complete with signed mandates and supporting documentation submitted to standard Bank - but they did not update these mandates. In fact, several attempts were made - but the system remains 20 years out of date. I have been actively trying to get resolution but the management team are disinterested and the staff unhelpful. I am constantly email and phoning and driving the process, it has taken two weeks to get no where. Thavendra, Prabashnee & Selvaranie are the 2nd Escalation, 1st Escalation and relationship manager for my client and none of them will assist unless we beg and plead! It is deplorable.