NM
Norah M

1 reviews | Active since Sept 2019

18 May 2021, 10:36

From March to May my Building insurance went up from 732.42 to 1314.00

Morning

Once again it’s me

Refer to 25/03/2021 new contract

I took an extended amount on my bond 160000.00 adding to a total of 710000.00 Retail of my home is 2 200 000.00 estate valuation, Building Valuation is 3 896 200.00

I signed at the Lawyers Joubert and Schultz my repayment is 7783.73 – break down (Bond repayment 5873.88, Credit Life 923.27 / Building Insurance 732.42). Now its gone up to 8180.65 in a matter of time from I signed at the lawyers 13 April’2021 to now without notifying the Attorneys as well

I got a SMS that my building Insurance has increased with 581.58. I asked how come, are they telling me that each time I loan on my standard bank home loan my building insurance will go up and up, I told them, I was not sent documents and why they just increased.

I asked what has happened since my late husband passed away, I am a Widow a working one and I don’t have money to throw away, 581.58 is a lot of money to me. She said they took an estimate and upped my Building insurance, they can do that, so it means Standard bank can steel from customers once again. Like previously, but I was refunded.

I took the extra bond out as Standard bank Building Insurances refused to pay my claim of water damage and a leaking roof, so I needed the funds to fix my own home, but yet Standard bank can steel form me to ups my building insurance, I have a standard home nothing exotic.

I do not agree, to Standard bank Building Insurance doing like they want and steeling once again from a Customer, I want to know for 1314.00- I hope I am covered for everything – and that standard bank Building Insurance can’t refuse to pay any claims even if it wear and tear. I will make sure of this with my Attorneys – a letter will be sent to Standard Bank Building Insurance.

Standard bank Building Insurance has still not called me or followed up on my claim logged on system beginning of the year, that’s why I decided to fix my own home.

I am not a stupid widow, I know my values and property values, I can’t be fooled.

I think it’s time to move my building Insurance somewhere else. And to take my Bond and account Somewhere, where customers money can’t be ****** and they won’t do things without notifications or sending an assessor to evaluate the property.

I did not sign up for this increase and everything is still the same, so what are you going to do about this – I am sure Hello Peter and Cart Blanch will love to hear about my story and other customers stories.

I will like this to be fixed ASAP

Much Appreciated

0
Replies (1)
Standard Bank
Standard Bank's reply19 May 2021, 00:57
Official
 
Hello Norah
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support.  
 
Kind regards

Complaint Resolution Centre
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